Frequently asked questions

Have questions? We’re here to help.

Your query will be resolved within 48 hours - 2 business working days - between Monday to Friday.

If you are not able to log in, please do a hard refresh (Control+Shift+R). If this does not work, change your password by clicking on the ‘forgot password’ option. The default password has been shared on your official email - you may copy-paste it directly from your email. If the issue remains, please reach out to us at [email protected]

Try clearing the cache and cookies from the browser by going to settings -> security and privacy -> clear browsing data. Now close the browser and try to login again. In case the link doesn’t open by clicking directly, try copy-pasting the link on your Chrome/Microsoft Edge/Firefox browser. Ensure that no heavy tabs are running in parallel to your survey tab while trying to log in.

Check the default email from [email protected]. This email will contain your login credentials. Copy-paste the same password provided in this email to log in. Once you log in successfully, you will be able to change your password by clicking on forgot password.

Check your spam email folder for password reset emails from [email protected]. You can also search for these emails by entering [email protected] in your search box.

Don’t worry, you can still fill out the survey by logging in again. Your progress will be saved and you will be able to resume the survey from the place you got disconnected.

Close your browser and log in again. Your survey will resume from the place you left. If the error remains, take a screenshot and share the error screen with us at [email protected], and we will connect you to our customer support team.

Unfortunately, that is not possible after you press the submit button.

There is a possibility that you are a feedback giver for multiple managers undergoing the survey, and you might be receiving these emails to respond for other team members except the one you have already responded to. Kindly check for a table in your email that will show the people you are yet to respond to. Once you log in to the portal, you will be able to see the participants you have already submitted the survey for, and the ones who you still have to respond for.

Your responses to the survey will be 100% confidential and anonymous, which means no one in your organization will be able to see or edit your responses. The GMI team will only be using your responses for the purpose of analysis, and no one will be able to see your overall responses or responses to individual questions at any given point in time.

The meter is a reliability meter, which seeks to measure how genuine your responses are by identifying if you are responding with sufficient application of mind. It keeps on moving as and when you progress ahead with responding to the survey, and no doesn’t mean anyone is tracking your responses. A higher percentage means better response quality. Please note your reliability score is not communicated to your organization.

This means that your responses were not saved earlier either due to an internet connectivity issue or if you pressed the ‘submit later’ button instead of the ‘submit’ button. Kindly log in again using the credentials provided in your email.

The heat map indicates the difference between your self-assessment survey score and team-feedback survey score for every sub-theme. Following is the colour scale:

Shades of red: If the self-assessment survey score is more than the team-feedback survey. Darker the shade, higher the difference.
Shades of blue: If the self-assessment survey score is less than the team-feedback survey. Darker the shade, higher the difference.

This is the work of my various artificially intelligent friends. Together, we try to figure out what managerial style of yours is prominent and what is not so much. This is what we show through the style cloud! Hope you identify with it. If not, let me know, and I will see how we can improve further.

Your score indicates the stakeholder feedback on your managerial style. It may not be clear what the various numbers mean unless you see it against the benchmarks. There is a benchmarks button along with your scores. Do check that out as well. And thank me later 🙂

We appreciate you suggestions & recommendations. If you are an organization participating in the study, please reach out to your RM or if you are an individual participating in the study please write to [email protected].

Sure, I would love to pay heed to the same. Kindly share the same here, and my team shall get in touch with you.

Yes, shortlisted managers who are qualified to be featured in the Top 100 Great People Managers' List are shared with the organization prior to publishing.

The winners are usually announced in March/April every year after we close the registrations in Nov/Dec.

Yes, both the positive and negative comments are mentioned in the Individual Manager Scorecard. Note: All the comments are anonymous.

There are 3 types of insights GMI can share. 1. Individual Manager Scorecard(Complementary), 2. Organization Report(Complementary), 3. Leadership Presentation(Chargable).

The Round 1 or Manger Assessment & Team Feedback Survey is open for a period of 7-10 Days depending on the size of the organization and the response rate. Round 2 or which is submission of Best People Practices would again take around 7-10 Days. On the higher side, it would take two months to complete the entire study.

We maintain all compliance required as per the GDPR regulations.

Firstly thank you for participating in the Great People Manager Study. You must have been assigned with a Relationship Manager from our team who can guide you with all the survey related queries you have. If you still have any concerns, kindly write to [email protected].

If the problem is in logging or registering, please do a hard refresh (Control+Shift+R). Try logging in again. If this conventional approach does not work, do not worry, mention your problem here, and our team shall assist you.

Yes, we have our Learning and Development program- The Great Manager Certification. It is a 20 week program that guides a manager to become a better people manager. If you wish to know more about it, you may write to [email protected] and our team will get in touch with you.

We share the insights with the organizations in the form of 2 reports-Organization Scorecard and Individual Manager Scorecards. Additionally, managers will also have access to our portal which has:-

Profile Overview (Detailed insight on the survey)
Access to our Great People Managers' Community.
Access to the finely curated Manager Mantras (Best Practices throughout the years).

It depends on the overall performance of the managers from the organization.

There are 25 close-ended and 4 open-ended questions in the survey marked on a 5 point scale.

Unfortunately, we won't be able to customize the Survey questionnairre.

There are 3 rounds to the study Round 1- Manager Self-Assessment & Company-wide survey Round 2- Submission of Best People Practice Additionally, shortlisted managers will have One-to-One Mentoring Discussions with Select Industry Leaders. If you wish to know more about the study methodology, you may write to us at [email protected] and our team will get in touch with you.

Connect, Develop & Inspire is our proprietary framework that helps us measure the People Manager Effectiveness of various managers.

Certainly! Here are our lists of winners from 2023, 2021, 2020 and 2019

Any number of managers (be it a first time manager or the CEO of the company) who have a team size of 3 and above can participate in the study.

Yes! Your participation in the Great People Manager Study gives you an opportunity to be a part of The Top 100 Great People Managers list which is published in the Economic Tmes.

Yes, for organizations it depends on the number of managers participating in the study. For Individuals, there are 3 types of packages available in our portal. By subscribing to any of the packages you can participate in the study. If there are any further queries, kindly write to [email protected].

Participating managers must have at least 3 direct reports under them who should have worked with the manager for more than 3 months. The team managed by the leader should be located in India.

Yes, you may! Company-wide participation gives your organization an opportunity to get recognized as a Company with Great People Managers as well. Kindly express your interest by visiting https://www.greatmanagerinstitute.com/express-your-interest/ If you have any further queries, please write to [email protected].

Thank you so much for showing interest to participate in the study. Kindly write to [email protected] and our team will get in touch with you. You may also nominate your organization to participate in the study.

GPMS help you understand the organizational level people management trends and the employee experience at your Organization. You also get to know the individual People Managerial Profile of Leaders at your organization with actionable insights. The study gives you an opportunity to get recognized as an organization with Great People Managers, thereby elevating the Employer Brand, which helps you to promote people management and recognize Great People Managers at your organization

GPTW focuses on organizational culture while GPMS focuses on Managerial effectiveness. Our survey revolves around 3 fundamental pillars - Connect, Develop and Inspire that measures your People Management Effectiveness.

Certainly, we would love to share. Economic Times is our partner for Great People Manager Study in India. Together, we honor the Top 100 Great People Managers of the country along with Companies with Great People Managers. The National HRD Network recognizes managers qualifying the threshold with a Certificate of Merit. For more information, you may write to [email protected] and our team shall get in touch with you.

The Great People Manager Study is India's largest study on people management. It captures team members' feedback through 25 statements on manager effectiveness, across 3 broad themes of Connect, Develop, and Inspire. For the organizations participating we give 2 reports-Organization reports and Individual Manager Scorcards. All the participating managers and leaders go through a rigorous selection process using a multi-layered evaluation methodology. This finally culminates into a list of the Top 100 Great People Managers and Top Companies with Great People Managers which is published in one of the leading business magazines of India, like The Economic Times. If you wish to know more about it, you may write to [email protected] and our team will get in touch with you.

Great! If you think you have a DNA of speed, customer obsession, and global mindset, we are the right match for you. Just send your CV and details to [email protected] and we will get back.

Thanks for your interest. There are so many avenues of partnership open at GMI (such as, https://www.greatmanagerinstitute.com/gpms-community-partners/). Can you send us a mail on [email protected] with the details so that we can discuss accordingly. Or let us know more about yourself here and I will ask the relevant person to connect with you.

Thanks for this interest of yours. We have a special program for mentors and coaches, you may read some details here https://www.greatmanagerinstitute.com/mentor-program/ . I will ask my colleagues in the Facilitators Team, well known coach Dr Deepika Dabke or our cofounder Dalreen Patrao, or any members from their teams, to connect with you.

I believe that my company GMI has one of the highest brand values in the world of people management; hence any masterclass pertaining to the same shall have an enviable value.

You can know more about our Masterclasses and Webinars through this page : https://www.greatmanagerinstitute.com/webinars/ , We try and bring the best coaches to provide you relevant learning sessions.

This is a question many have asked us. We believe that scores represent perception, while implementation of action plans reflect a focus towards behavioral evolution. Without behavioral evolution, no certification cannot be considered sustainable. And we are here to certify sustainable behavior (for at least the period of 1 year).

Its ok! We request you to continue doing new action plans, and even seek help from our expert human coaches or mentors. They will suggest how to get the option of recertification. Please remember, the learning is along the way, not at the end of the road.

What is the certification criteria?

1. Post-survey feedback score has to be a minimum of 70%.
2. Minimum 60% positive feedback on at least 1 action plan.
3. Post-survey score should not have dropped more than 10% points from pre-survey.

Hope this solves your query 🙂

No, the email id is a unique entry in our database. But let us know if there is a special case, we will check with our technology superheroes if something can be done.

During the survey period, the portal for all participating managers is blocked as per our standard operating procedure. You will be notified once the portal has been released via email.

You may be seeing cached data from the past and you may need a hard refresh i.e. simply use “Ctrl + Shift + R” and wait for the page to reload. After reload you will be able to see the dashboard. If the issue persists, reach out to us for support. Please write to us using your registered email id. OR, simply message us here and I will ask my friends in the Customer Support department to get in touch with you.

Please make sure you follow the password rules mentioned on the login page. If you think your password follows the rule and is still not getting accepted, please reach out to us. Write to us using your registered email id. Find the email address for support at the end of this section.

Kindly check if the following is correctly entered: Country Code: The country code should be of the country in which this mobile is currently registered. Mobile Number: Please cross-check the digits entered with your correct number. Network: Please check if there are any network-related issues with your telecom operator. You will receive the OTP even if DND is activated on your mobile number. In case you still do not receive the OTP, you can click on the Resend OTP button. This time, besides sending OTP to your mobile number, the OTP is also sent to your email address mentioned during registration. If you are still facing any issue, please reach out to us on [email protected].

If your organization has enrolled you for this Great Manager Certification Program, you are required to use your personalised URL for registeration and your email ID is pre filled. If you haven't received an email with the URL, please connect with your company representative. If you are an individual user, you may choose to use any email address which you can access. We will use the email address for login and other communication purposes from GMI.

You can add notes by clicking on the notes icon floating on the right side of the screen. Additionally, there’s another notes section in the Learning and Development Module. You may save Notes while watching videos or even while going through other modules of the platform

That's why we are here. Our technology team is here to support you. I will ask my human colleagues, to get back to you on this. Please share your concerns below. I am taking notes.

We are sorry for your trouble. We have tried to optimise our videos for different internet speeds. But if there are buffering issues, we would request you to let the videos load. The first time for any video to load may be high, but once a video is loaded, you can log back again and see it without need of buffering. Your feedback is well taken and we will evaluate your special case.

We keep on bringing new updates to the platform; and sometimes there may be loading issues after a major deployment. Or, there could be internet issue. Look at the message that is being conveyed there through the pop-up box. That will give you an idea of the trouble and what actions can be taken. One of the ideal solutions is to try to log out and log in again or refresh using "ctrl+shift+R".

If you are on any legitimate browser like Chrome, Firefox, Safari or Edge, you should not face any issues. Internet Explorer is no more a supported browser for most applications, Edge would be a better option if you would like to stick with Microsoft. GMI has no preference as such, but I like to give a side hint to the users to use latest versions of Chrome!

If your organisation has enrolled you for certification, please connect with you Batch Anchor or GMI SPOC. If you have individually registered, you will receive your certificate post completion of your final survey if all the certification criterias are completed.

Yes we do. We record the videos that you have watched and the assessments that you have given. This helps us serve you better!

During the intervention, there may be a few pulse surveys, especially around the experience of various action plans, but certification is provided only after what we call the post-intervention survey or "post-survey" in short. This is another round of stakeholder feedback survey, based on their renewed perceptions of the user's managerial style.

These are best practices by other leaders who have completed their GMC journey and who have a similar profile to yours.

The bot is designed to be your coach, so it does not try to give you a solution to any of your problems; but rather takes you through a process that can allow you to introspect over your problems and make you solve them yourselves, so that there is a sustainable improvement in your style of management. Hence cut it some slack if it does not listen to you and makes you go through a process in its own style.

We do give special opportunities to some of our users to do so! Remain tuned to all our emails and announcements pertaining to him. And ping me regularly!

You can read the description of the mentor. Based on the description, you can click on connect. The mentor will revert back within 48hrs over email.

Mentors are experts who can guide you during your Great Manager Certification Journey. They are combination of GMI Facilitators and Industry experts.

Yes, you can edit your Action Plans as many time as you want.

The bot is designed to be your coach, so it does not try to give you a solution to any of your problems; but rather takes you through a process that can allow you to introspect over your problems and find a solution, so that there is a sustainable improvement in your style of management.

These come to you based on the frequency at which you are seeing the videos in the L&D Main Section. Our A.I. system knows what is the ideal frequency for you and based on its understanding of what it should be, it will offer you mystery boxes at set intervals. Hence we request you to log in to the platform at least once a week. Else, you may miss out on some amazing mysteries that lead to some awesome gifts!

You can add your implementation update by logging in to the platform, selecting 'My Action Plan tab' and clicking on "Add Implementation Update". Or, you can simply do it by using your Whatsapp. Just whatsapp us from your phone (the one used for registration if possible), and we will guide you on how to update your implementation actions. Simple and easy steps that you can do in minutes!

Just go to the section called Manager Mantras and see the practices there that have been automatically created for you. Also, explore the COMMUNITY; here too you can view some interesting practices. You may even validate your practices on the community.

Start with creating an action plan and while you are creating one you will see the sample action plans appearing on the side. This is best seen on a laptop/desktop.

The basis is your profile: your stakeholder centered feedback survey, your own self assessment, and some other profile details you fill about yourself. Based on all of these, we recommend you certain action ideas. The context of your organization is also taken into account.

We recommend going for a minimum of 2 action plans to get certified.

Based on your survey scores, your top 3 areas from Connect, Develop and Inspire are your superpowers.

After COVID struck, we did a cross-industry survey on how the expectations are changing with respect to people management. And guess what, we found that the Connect, Develop, Inspire framework stands the test of time; rather our data shows that its relevancy has increased even more.

Because action plans help you bring a behavioral evolution that causes a sustainable impact on your people management style. If you have access to our L&D content, do go through some of them, to know why its important.

An action plan is a simple ritual that is Goal oriented, Memorable, and Individualised for your team. The aim of an action plan is to build habits, that will create a significant impact in your team behaviour, business performance, engagement and motivation.

The heat map indicates the difference between your self-assessment survey score and team-feedback survey score for every sub-theme. Following is the colour scale:

Shades of red: If the self-assessment survey score is more than the team-feedback survey. Darker the shade, higher the difference.
Shades of blue: If the self-assessment survey score is less than the team-feedback survey. Darker the shade, higher the difference.

Your feedback givers are stakeholders mapped to you. These can include your team members, reporting manager and peers. To find out who have been mapped to you, click on the your 'Your Respondents' button on the profile overview page. You can get in touch with us, in case of any incorrect mappping issues.

The first survey is an evaluation of the perception of your stakeholders for your managerial style. This helps us personalise the intervention for you, while holding a mirror to you.

We have done a number of tests where we tried to find correlation between business peformance and the framework of Connect, Develop, Inspire. And interestingly, we have found a direct impact on performance. Case Studies like those of Tata Power can be shared with you to know more about this. Do let us know what you think as well.

The Great Manager Institute has created a reasearch backed framework called 'Connect, Develop, Inpire' aimed at efficiently including the key elements that are a part of a Great Peopl Manager

If your organization has enrolled you for certification, you cannot open a survey for yourself. Your organization will help you with the same. If you are have individually registered, you can open survey for yourself.